Newsletter Archive: 2011

Enemies of IT: Communication
The quality of a company's life depends on effective communication. Establishing good communication begins and ends with a company's leaders, from the CEO to the IT managers, and should be one of their core objectives.

Date: 2011-06-30
Enemies of IT: Laissez-Faire Project Management
We previously have covered several IT enemies: requirements creep, speed of business, and tech purists. One enemy that has not been addressed is the laissez-faire approach to project management.

Date: 2011-06-16
Leave the "IT" in "ITSM"
A recurring idea in IT management discussions is that we need to lose the "IT" ("Information Technology") in "IT Service Management."

Date: 2011-06-02
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