Newsletter Archive: 2006


How Many Organizations Are Reducing Customer Costs

Allow a person (internal or external) to call one number and speak the name of a person, department, service, or location and be automatically transferred to the requested party -without the hassle of searching for phone numbers or waiting to speak to an operator.

Date: 2006-01-31


Applied Software Project Management Book Review
It's not often that a software project management book comes along that is practical, easy to read and stacked full of ready to use process scripts.

Date: 2006-01-24


Beware The Comfort Zone
I've seen it happen time and again to programmers, network engineers and administrators, and other IT personnel.

Date: 2006-01-23


Avoid Having To Manage Multiple Numbers and Databases
Allow a person (internal or external) to call one number and speak the name of a person, department, service, or location and be automatically transferred to the requested party -without the hassle of searching for phone numbers or waiting to speak to an operator.

Date: 2006-01-18


A Look At IT Help Desk Software
IT help desk software can be a valuable resource for technicians to manage and resolve troubleshooting tickets.

Date: 2006-01-17


Connecting Your Organization With One Single Access Number
Allow a person (internal or external) to call one number and speak the name of a person, department, service, or location and be automatically transferred to the requested party -without the hassle of searching for phone numbers or waiting to speak to an operator.

Date: 2006-01-12


The IT Take On Corporate Communications
I know a tiny bit about routers, so I could probably sound a little like I know what I'm talking about. I'm a good enough writer that I could make it sound authoritative. Why not?

Date: 2006-01-10