[2005-06-28] Conversagent Kicks Up Customer Service
Every company is in the customer service business. They may say they're in the fast food business or the book selling business or cable TV business, but in the end business won't succeed if you don't offer good service to your customers. More and more companies offer services on the Internet for their customers to utilize. Often these services are difficult to navigate and when you get to the FAQs, you may have weed through 200 questions before you get to the one you need. Most people have been there.

[2005-06-27] Intranet - The Benefits Realisation Plan
The Millennium Experience A successful project is one that delivers on-spec (`quality'), time and cost. Right? Well consider these two projects…

[2005-06-24] The Four Ps of Selling Enterprise Infrastructure
Despite pockets of accelerating growth, enterprises overall aren't buying as much as infrastructure vendors projected.

[2005-06-23] Message Board Security Problems
Security leaks can be a big problem for any site using a message board. Hackers can actually use your message board to go in and change things on your site.

[2005-06-23] Make Your Web Hosting Solution Portable
I'm not sure why some good web hosting providers go bad, but it happens and it's a hassle when you have to switch to a new hosting provider.

[2005-06-21] Apple And Intel, Sitting In A Tree
For this lifelong Macintosh fanatic, the urge to react to the news that Apple would be making the switch to Intel processors over the course of the next year had to be suppressed for a few weeks.

[2005-06-10] Searching For An IT Job
Looking for an IT job is one of the easiest to perform due to the incredibly high demand in the IT field.

[2005-06-09] CA Gets Clarity In Niku Deal
The all cash purchase valued at $21 per share brings the IT management and governance solution company into the Computer Associates fold.

[2005-06-08] To Motivate, Don't Demotivate
Recently, a couple of intended compliments threw me for a loop. Two people called me in the same week and wanted me to present keynote speeches at their conferences. Of course, that was the flattering part, but what got to me was that they both referred to me as a "motivational speaker."

[2005-06-06] Microsoft Push Will Jam Blackberry
Microsoft announced plans to squeeze the juice out of Blackberry when Steve Ballmer presented Windows Mobile 5.0. The new OS provides a number of new features for the handheld market and promises to hit companies like Research In Motion (RIM) and Good Technologies below the keypad.

[2005-06-02] Sun Rises With StorageTek
Sun Microsystems is buying Storage Technology Corporation or StorageTek for $37 per share in cash, adding up to about $4.1 billion. The acquisition has been approved by the boards of both companies.

[2005-06-01] Who Do You Want To Be Today? - HP and Microsoft Planning Identity Systems Dominance
Dennis Miller once said that "Bill Gates is a monocle and a Persian cat away from being a bad guy in a James Bond movie." Last week, Hewlett-Packard announced that it, along with Gates' Microsoft, is getting set to make a push into yet another market currently dominated by small niche players and Unix-based software platforms -- identity management systems at the national level.