Create Your Methodology Based on a Standard Framework
This article, the first of a series of three, gives some tips on designing and implementing a methodology based on a standard framework such as ITIL or PMBoK.
Crisis Management: Your Website Can Help
A website can be a valuable source of information during a time of crisis. Using your website should become part of your crisis planning.
On-Demand Storage At MCI
MCI launched a new service last week aimed at enterprise customers in the form of storage on-demand. The new service, called Utility Storage Service, is designed for enterprise customers who need flexibility in their utility storage.
Frame Relay Switch
One of the major topics on your CCNA and CCNP exams is Frame Relay. Additionally, Frame Relay is one of the most popular WAN technologies in today's networks. Getting hands-on experience with Frame Relay in Cisco...
The Process To Results Gap
Lucas Rodríguez Cervera
Many times in BPR projects the focus is put on redesign. This article is related to the common pitfall of underestimating process deployment.
Having a document describing the best possible process does not add any value to the bottom line. Executing it in the real world does.
Process improvement initiatives can be undertaken for various reasons such as the introduction of a new information system, the need to conform to new regulations, a merge or acquisition, etc... What is clear is that the initiative objectives will only be achieved if processes are (re)designed and people follow them effectively.
From a financial perspective, all the resources consumed during the design and implementation phases are costs that will be recovered only when the enhanced processes are actually executed according to new definitions.
Whatever the objectives of your inititive are (increasing efficiency, enhancing quality, reducing time to market, etc...) they will only be achieved if the new procedures are followed.
While a great ammount of effort has been put on the process design component, it has been proven that most process (re)engineering projects fail for one reason: Work is not carried out in compliance with the official procedures.
Getting people to work as per the new procedures is not an easy task. Some obstacles must be overcome, such as resistance to change, the need for new skills, non compliance, etc...
Among all practices that help see the new processes actually executed, such as process practioner training, management commitment, economic incentives, etc... a crucial one is transmitting the new ways of working to the people that will be actually carrying out the processes. Clearly, they need to understand how the work has to be carried according to the definitions.
Lucas Rodríguez Cervera is founder of Nevant,
a company specialized in delivering
process solutions to knowledge based companies. They
pioneered this concept with metoCube.
Nevant - The link between process and results